Technology Services provides comprehensive end-user computing support and device lifecycle management for Stony Brook Medicine. Our team ensures that all desktop, laptop, and mobile technologies are standardized, secure, and aligned with organizational needs. We operate as Tier 2 and Tier 3 technical support, working closely with the Help Desk and other IT Infrastructure teams to resolve complex issues and maintain a high level of service availability.
We support the deployment, configuration, and ongoing maintenance of enterprise-standard devices, and lifecycle management including:
Procurement and deployment of:
- HP desktop and laptop systems
- Apple computers and mobile devices
- Enterprise-approved peripherals and accessories
Standard services include:
- Imaging and configuration
- Asset tracking and inventory management
- Hardware refresh and replacement purchasing and recommendations
- Secure disposal and decommissioning
All systems are configured according to security and compliance standards and are regularly updated to ensure performance and reliability in order to meet institutional security standards, including:
- Operating system updates and patching
- Endpoint protection and monitoring
- Multi-factor authentication (MFA)
Non-compliant or unsupported devices are not permitted on the network.
We support enterprise applications and productivity tools including but not limited to:
- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
- Secure remote access via Citrix Workspace and VPN
- Approved clinical and business applications
Our team ensures applications are properly installed, updated, and functioning securely across all supported devices. For a full guide on SBUH Support Software and Applications, see the HelpDesk Reference List (Note: This link will only work when connected to a SBUH network.)
Technology Services works in coordination with the Help Desk to:
- Respond to escalated incidents
- Fulfill service requests
- Provide onsite and remote support
- Engage specialized IT teams when necessary
All requests should be submitted through the IT Service Portal for tracking and prioritization.
Our team is committed to providing reliable, secure, and efficient technology services that support patient care, education, research, and administrative operations.