Technology Services provides comprehensive end-user computing support and device lifecycle management for Stony Brook Medicine. Our team ensures that all desktop, laptop, and mobile technologies are standardized, secure, and aligned with organizational needs. We operate as Tier 2 and Tier 3 technical support, working closely with the Help Desk and other IT Infrastructure teams to resolve complex issues and maintain a high level of service availability. We support the deployment, configuration, and ongoing maintenance of enterprise-standard devices, and lifecycle management of computers, mobile devices, and other electronics throughout the hospital.
Our team ensures applications are properly installed, updated, and functioning securely across all supported devices. For a full guide on SBUH Support Software and Applications, see the HelpDesk Reference List (Note: This link will only work when connected to an SBUH network.)
Technology Services works in coordination with the Help Desk to:
- Respond to escalated incidents
- Fulfill service requests
- Provide onsite and remote support
- Engage specialized IT teams when necessary
All requests should be submitted through the IT Service Portal for tracking and prioritization.
Our team is committed to providing reliable, secure, and efficient technology services that support patient care, education, research, and administrative operations.