The Help Desk Mission is to provide Stony Brook Medicine with a centralized point of contact for responsive Information Technology support. We are committed to quality through teamwork and communication and using a proactive approach to identifying and solving problems. We will strive to exceed our customer's expectations in our ongoing pursuit of service excellence.The goal of the Help Desk is facilitate the consistent availability of technology resources so that the Stony Brook Medicine Community can provide Excellence in Patient Care, Research, Education and Community Service.
About the Help Desk
The Help Desk provides first-level support for Stony Brook Medicine on a wide range of technology related issues, from hardware and software troubleshooting, to account maintenance and customer education.The Help Desk works closely with other departments within the Information Technology division, including Technology Services, Network Services, Systems Development and Technical Services, to ensure as little service disruption as possible. The Information Technology division provides support for over 7000 networked devices, and responds to over 100,000 service calls per year.