My battery dies quickly
Create a ticket by going to https://sbm.cherwellondemand.com/ on a computer and signing in with your UHMC.
Then, select Report Incident -> Hardware -> Mobile Device -> Assistance with iPhone
We will ask you for further information to determine if you need a replacement device.
My phone won't charge when plugged in
Get a thin object like a tooth pick to clean out the charging port. If you are still having trouble, create a ticket by going to https://sbm.cherwellondemand.com/ on a computer and signing in with your UHMC.
Then, select Report Incident -> Hardware -> Mobile Device -> Assistance with iPhone
My screen is cracked
Create a ticket for a replacement device by going to https://sbm.cherwellondemand.com/ on a computer and signing in with your UHMC.
Then, select Request Service -> Hardware -> Mobile Device -> Request New Phone
My speaker is very quiet
Get a thin object like a tooth pick to clean out the speaker.
If you are still having trouble, create a ticket by going to https://sbm.cherwellondemand.com/ on a computer and signing in with your UHMC.
Then, select Report Incident -> Hardware -> Mobile Device -> Assistance with iPhone
My phone is stuck at the Apple logo.
Plug your phone in for a few minutes. Then, perform a hard reboot on the phone.
iPhone 7 -> Press and hold the power button and the volume down button at the same time for about 30 seconds or until you see the Apple logo consistently.
iPhone 8, SE, X, XS, 11 -> In quick succession, tap the volume up button, the volume down button, and press and hold the power button for about 30 seconds or until you see the Apple logo consistently.