Apple ID FAQs

I forgot my Apple ID.

Stony Brook does not manage Apple IDs. Do NOT call the help desk for Apple ID assistance. Please use the following link to reset your password.

For all other Apple ID related assistance, contact Apple support.

How do I download apps? It's asking for an Apple ID.

If you have a Stony Brook issued phone, look for an app called Self Service. You can download many of the work applications you need from there without an Apple ID.

All other applications must be downloaded from the app store. You will need to create an Apple ID if you don't already have one.

How do I make an Apple ID?

On your phone, go to Settings and tap where it says "Sign in to your iPhone"
Note: If you see a name, that means you already have an Apple ID
Next, select "Don't have an Apple ID" -> "Create Apple ID" and answer the prompts. You do not need to enter any credit card information.

How do I sync my data to iCloud? How do I check if it worked?

  1. Visit this link for instructions on how to configure the iCloud sync settings for your mobile device:

To verify you have iCloud sync properly configured, log into from a computer to view your current iCloud data.